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Are you a business owner, manager or team leader that is looking to enhance your team culture, character, communication and effectiveness? We will give you a free Personal Life Languages™ Profile Code so that you can see how effective it is. Click this button and type ‘Send me a Life Languages Profile Code’ and we will send it promptly.

Poor communication costs businesses millions of dollars due to low productivity,conflict, and staff turnover. To be able to do any kind of work together, we need to communicate. We need to learn the skills to be understood and to understand what is being said to us. Any breakdown in communication can have significant costs to your business. The wrong product shipped to the client, a fight between two team members due to a misunderstanding, colleagues who don’t trust each other, feelings that are hurt, a customer being told the wrong thing… All these can occur as a result of a problem in communication and hurt the reputation of your brand. The costs are quantifiable, too. The Holmes Report reviewed 400 corporations and found that in the largest corporations in the U.S. and the U.K., the price for communication barriers were around $62 million in productivity in each corporation. If your business involves more than one There are no downsides to having good communication. There are, however, clear disadvantages and loss of opportunity in regards to bad communication. Having established that, what can you do about it? person, in any capacity, whether as an employee or a client, you need to be able to communicate effectively. Communication allows you to engage people and build strong relationships. Ineffective communication is harmful to your business… Let’s take a look!

  • Time Loss – communication breakdowns lead to significant time losses, during which the client might as well take their business elsewhere. Timelosses are often a consequence of miscommunication.
  • Disputes and conflicts – Workplace conflicts can result in absenteeism and people leaving their job. In fact, according to research, up to 50% of the reason people leave their job is due to disputes and conflict.
  • Low employee engagement and productivity – Communication breakdowns force people to give their time and attention to fixing the errors that should never have happened in the first place. Poor communication often leads to presenteeism where employees are at work but they are not fully present, engaged and unified as a team. Poor communication causes frustration and stress.
  • Project failure – Poor communication, if it’s not detected on time, can lead to project failure. When a mistake is made early in the process and never caught, and thus the project continues on a faulty base.
  • Decreased revenue – According to The Holmes Report – corporations with leaders identified as highly effective communicators had up to 47% morereturns to shareholders within a five year time span when compared to the corporations with the least effective communicators at the helm. Simply put – good communication pays.
  • Unsafe and unhealthy work environments – Poor communication contributes to unsafe and unhealthy work environments. Employees need to
    clearly understand what is expected of them and they want to be on a healthy cohesive team that is working together. Poor communication can lead
    to a lack of trust, low ‘company buy-in’, issues with occupational health and safety and more.

There are no downsides to having good communication. There are, however, clear disadvantages and loss of opportunity in regards to bad communication. Having established that, what can you do about it?

You can find many general tools that work on improving communication. They offer some solutions that can be effective for some people but not everyone. They don’t especially help resolve conflicts between contrasting communication styles. These tools fall short when they simply prescribe what is happening and then they offer a blanket solution, like using a general script to communicate to introverted or extraverted people on a team. Why is this less effective? Everybody is different. What works for one individual may not work for another team member. Forcing everybody to adopt a specific communication approach can backfire and make some communication issues worse or create resentment among those team members who don’t feel that their communication style is being respected. Other tools focus only on identifying different personalities but don’t provide enough practical tools and they aren’t sufficiently applicable.

The Holmes Report: total estimated cost of employee misunderstanding (including actions or errors of omission by employees who have misunderstood or were
misinformed about company policies, business processes, job function or a combination of the three) in 100,000-employee companies, among 400 surveyed
corporations in the U.S. and U.K. (average cost per company is $62.4 million per year) 2. $26,041: cumulative cost per worker per year due to productivity losses
resulting from communications barriers 3. Companies that have leaders who are highly effective communicators had 47% higher total returns to shareholders
over the last five years compared with firms that have leaders who are the least effective communicators’ – The Holmes Report

Transform your Team Communication, Character and Culture

The Kendall Life Languages Profile™ was developed by Fred and Anna Kendall over 30 years ago. It has a 98% statistical accuracy and it has been used with hundreds of thousands of people in over 100 countries in the world. It is accurate and effective regardless of age, race, nationality, ethnicity or gender. It is a communication analysis tool that teaches you to be self-aware, internalise the information about the seven communication styles, and reach others by speaking their language. Life Languages™ is based on the principle of character-centered-communication which aims to empower you and your team to communicate more efficiently and productively. Through this course we will help the participants identify their communication challenges. Participants will receive tools to become effective with their relationships and interactions. You will be amazed at how you and your team activate the learning as you reach others by speaking in their communication styles. This fun and interactive course includes individual profiles, a team communication, culture and “cross-talk/cross-tie” report, team communication activities and coaching, all aimed at improving workplace communication and character.

You may have heard of profiles or assessments which tell you about your personality. Life Languages™ is a unique and different profile that gives you a comprehensive picture of who you are and how you communicate, act, and behave. This profile does not single you out into one of 4 quadrants or one of 16 styles but rather expresses how we are all wired with 7 Life Languages™ at varying levels. Each of these 7 Life Languages™ highlights positive communication skills as well as areas for personal growth. The Kendall Life Languages™ Profile is both diagnostic and prescriptive. It diagnoses your passions, strengths, fluencies and possible weaknesses. You and your participants will gain an almost immediate self-awareness and other-awareness. Now let’s take a quick look at the 7 Life Languages™.

About the Life Languages™ Communication Breakthrough Course©

Understanding these 7 Life Languages™ “switches on the lights” in communication. This course will help you and your colleagues grow in your Communication Intelligence. One important aspect of Communication Intelligence is respecting and honouring others and being respected and honoured in return.

This Breakthrough Corporate Training proprietary course will include the following outcomes for your team:

• Learn effective communication with your management, peers, teams and clients.
• Discover healthier ways to resolve conflicts and connect with your co-workers.
• Develop communication intelligence skills.
• Become aware of your communication weaknesses and turn these into strengths.
• Increase the bottom line because your team will be empowered with the Life Languages™ System

Scott and Nicole Epp are the Australia Senior Certified Life Languages™ Communication Coaches. They will help you get a deep understanding of yourself and others through this unique course. We also offer a 12-Month Communication and Culture Transformation Programme© where we can even train and coach your preferred Managers and Leaders with Life Languages™ (see page 28.) Learn more about this course and our 12-Month Programme by watching our informational video and testimonies at

Training Options

1/2 Day: The Life Languages™ Communication Breakthrough Course© – Abridged Version.
1 Day: The complete Life Languages™ Communication Breakthrough Course© (includes fun team building activities)
2 Days: The Life Languages™ Communication Breakthrough Course© Level 2 (Only available after Level 1.)
12-Month Programme: Team communication and culture transformation over 12-months.

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